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How to Block Personal Email Domains in Forms
Learn how to block free email providers on your forms to improve lead quality and keep your pipeline focused on business contacts.
What This Setting Does
When enabled, Block free email providers rejects a submission if any email field uses a common consumer domain (for example Gmail, Yahoo, Outlook, iCloud, and similar). Work domains are allowed. This matches the in-app help text on the Options page.
Pro plan
In the product UI, this control is labeled as a Pro feature. If the toggle is disabled, your workspace may need a Pro (paid) plan to turn it on.
Step-by-Step Instructions
1. Open Options for your form
- Go to Forms and open the form you want to update.
- Click the Options tab (next to Edit and Share).
2. Turn on Block free email providers
- Scroll to the Submission section.
- Turn on the switch for Block free email providers.
3. Save and test
- Click Save in the bar at the bottom of the page.
- Submit a test using a personal email (the form should not accept the submission).
- Submit a test using a business email domain (the submission should go through).
Best Practices
- Rely on the built-in consumer-domain logic; you do not edit a per-domain list in the UI for this switch.
- If a legitimate prospect only has a consumer email, offer an alternate path (for example, contact sales).
- Coordinate with your team on when strict B2B-only rules are in effect.
Troubleshooting
- If a valid work email is rejected, confirm it is not a consumer provider the app groups with free mail.
- If personal emails still get through, confirm Save was clicked, you are on a Pro-enabled workspace, and test again in a fresh browser session to avoid cache issues.
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